Refund policy

Return Policy

 

We take pride in our handcrafted press-on nails and aim to ensure you love your purchase. However, due to the nature of our products, we have the following return policy:

Cancellations: Accepted if requested within 24 hours of purchase. 

Returns & Exchanges: Generally, all sales are final, due to the nature of the product (handmade press-on nails). The only exception is for items that are defective or damaged upon delivery. In that case, you must email infomynailsrm@gmail.com with an image of the issue to request assistance. 

Order Details & Accuracy: It's important to double-check all shipping details—any errors, missing apartment numbers, or moves that occur after placing your order may lead to delivery issues, for which My Nails R Me is not responsible. 

1. Non-Returnable Items

All press-on nails are handmade, customized, and made-to-order; therefore, they are non-returnable and non-refundable unless there is an error on our part.

This policy ensures the integrity and hygiene of our products.

2. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with the following:

A detailed description of the issue.

Photos of the damaged or incorrect items and packaging.

We will evaluate the claim and offer a resolution, such as a replacement or partial refund, depending on the circumstances.

3. Order Cancellations

Cancellations are accepted within 24 hours of placing your order. After this time, production begins, and cancellations are no longer possible.

4. Lost or Delayed Packages

My Nails R Me is not responsible for packages lost or delayed by the shipping carrier. However, we will assist in resolving the issue by contacting the carrier or filing a claim.

5. Contact Us for Returns or Issues

Email:infomynailsrm@gmail.com

Include your order number and details in your communication.

Additional Notes

All designs are interpretations, and slight variations may occur due to the handmade nature of the nails.

By placing an order with My Nails R Me, you acknowledge and accept this Shipping and Return Policy.